“Voice Contact Solutions quickly became a second home to me after joining as a call centre agent in January 2016.
Being someone who always loved learning new, I took to the role as an agent well and enjoyed the variation of working on different campaigns.
VCS provides several career opportunities and always looks to develop from within. As such I have accumulated a mountain of knowledge about the contact centre industry. I have joined and been on multiple 'learnership programmes' provided by the company which has helped me develop personal and managerial skills whilst also obtaining qualifications.
I am now a Team Leader and love working with my teams, clients and customers delivering the best possible results.”
“I started as an agent at Voice Contact Solutions in June 2017 and have been given many opportunities to grow and develop over the years.
From improving my customer service skills to getting certified in multiple learnership programs I am enjoying exceeding my goals, learning new skills and continuing to building my career within VCS.
Since working at VCS I have found a passion for learning, made great friends and continue to grow as person, all made possible by the great working environment and team I am surrounded by.”
Maymuna Nasiri
“16 years ago, I walked into Voice Contact Solutions as an agent. Like many others in our industry the plan was to only stay for 3 months and then pursue a different career.
Very quickly I knew that this was a company that would bring me opportunity and growth. Not long into my career with VCS I was given the opportunity to become a team leader.
Being an extremely reserved individual, I had not imagined myself being in this role. With the support from the leadership team, I started to learn, grow and gain experiences. Believing in myself, I took on new challenges and enjoyed the successes my teams delivered over the years.
VCS continued to invest in me and support my growth to which I am honoured to be ‘Head of’ and working with our amazing teams and clients.”
“Voice Contact Solutions offers a unique culture, which is substantial to the journey of my career. Business-wise, the competency and experience of our colleagues has built a prominent reputation in the industry.
Of all the many things that I appreciate about working at VCS, is the culture that we’ve built, and we continue to build. That is what separates us from other firms.
It’s a culture that embraces change, ownership, and enthusiasm. Where doing right by our employees and customers are always at the forefront of our minds.
We are a dynamic and agile team where every member of the VCS loves sharing, helping, and supporting each other.”
“Voice Contact Solutions quickly became a second home to me after joining as a call centre agent in January 2016.
Being someone who always loved learning new, I took to the role as an agent well and enjoyed the variation of working on different campaigns.
VCS provides several career opportunities and always looks to develop from within. As such I have accumulated a mountain of knowledge about the contact centre industry. I have joined and been on multiple 'learnership programmes' provided by the company which has helped me develop personal and managerial skills whilst also obtaining qualifications.
I am now a Team Leader and love working with my teams, clients and customers delivering the best possible results.”
“I started as an agent at Voice Contact Solutions in June 2017 and have been given many opportunities to grow and develop over the years.
From improving my customer service skills to getting certified in multiple learnership programs I am enjoying exceeding my goals, learning new skills and continuing to building my career within VCS.
Since working at VCS I have found a passion for learning, made great friends and continue to grow as person, all made possible by the great working environment and team I am surrounded by.”
Maymuna Nasiri
“16 years ago, I walked into Voice Contact Solutions as an agent. Like many others in our industry the plan was to only stay for 3 months and then pursue a different career.
Very quickly I knew that this was a company that would bring me opportunity and growth. Not long into my career with VCS I was given the opportunity to become a team leader.
Being an extremely reserved individual, I had not imagined myself being in this role. With the support from the leadership team, I started to learn, grow and gain experiences. Believing in myself, I took on new challenges and enjoyed the successes my teams delivered over the years.
VCS continued to invest in me and support my growth to which I am honoured to be ‘Head of’ and working with our amazing teams and clients.”
“Voice Contact Solutions offers a unique culture, which is substantial to the journey of my career. Business-wise, the competency and experience of our colleagues has built a prominent reputation in the industry.
Of all the many things that I appreciate about working at VCS, is the culture that we’ve built, and we continue to build. That is what separates us from other firms.
It’s a culture that embraces change, ownership, and enthusiasm. Where doing right by our employees and customers are always at the forefront of our minds.
We are a dynamic and agile team where every member of the VCS loves sharing, helping, and supporting each other.”